Questions about the mower were dealt with efficiently on the phone. Delivery early the next morning. Slight difficulty assembling the machine (not their fault ). Machine started first time with pull start. Once the battery had been charged the push button start is so much easier to use. The machine is heavy but not cumbersome so is fairly easy to manoeuvre. It is easy to change the height and the cut is excellent. The grass box is very easy to attach and remove and holds a large amount. I couldn’t be more delighted.